Frequently Asked Questions

Beats has a Products page that lists and summarizes the product catalog, as well as a dedicated Compare page to help you determine which Beats are right for you. For more personal assistance, Apple offers specialists to guide your shopping for Apple and Beats products through online chat or phone. Beats products are also available to try on in Apple stores, where you may request different models and ear tip sizes to determine the best fit for you. To get started, visit apple.com/storeapple.com/store (Opens in a new window) and select “Ask a Specialist.”

Beats is a part of the Apple family and offers seamless shopping through Apple, which includes free 2-day delivery and convenient in-store pickup at any Apple Store for most products, when available. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. To learn more about your options, see Apple Delivery and PickupApple Delivery and Pickup (Opens in a new window).

When you buy online at Apple, you can pick up your order at an Apple StoreApple Store (Opens in a new window). Most items are available for same-day pickup, and you’ll receive a Pickup Notification email with the Apple Store location when your items are ready. See details on Apple Delivery and PickupApple Delivery and Pickup (Opens in a new window).

BeatsByDre.com is compliant with Apple’s Privacy PolicyApple’s Privacy Policy (Opens in a new window) and does not store personal information past your browsing session. When you checkout on Apple.comApple.com (Opens in a new window) using your Apple ID, your transaction data will be stored with Apple. You may also checkout as a guest.

Beats products are compatible with Apple and Android devices running the latest operating system software. Select products with the Beats proprietary chip offer native compatibility out of the box for iOS and Android. Android users may also use the Beats app for Android to pair devices and update firmware.

You can verify your Beats by registering its serial number. To make sure you buy authentic Beats products, always shop with one of Beats’ Authorized Retailers.

Apple users may use the Find My app or iCloud.com/findiCloud.com/find (Opens in a new window) to track and locate compatible Beats products that have been set up in Find My. Android users may use the Locate My Beats function in the Beats app for Android, if enabled, as well as Google's Find My Device app for select products with the Beats proprietary chip, if set up ahead of time. For more details, visit the Beats User GuideBeats User Guide (Opens in a new window).

You can find troubleshooting tips on Beats Support. For further assistance, you can connect with usconnect with us (Opens in a new window) via phone call or chat.

Eligible Beats purchases come with 3 months of Apple Music free for new subscribers, giving you access to over 100 million songs, spatial audio with Dolby Atmos, radio stations, expert-curated playlists, and more. You have 90 days after activating your device to take advantage of your free three months of Apple Music. To redeem your offer, connect or pair your eligible device to an iPhone or iPad running the latest version of iOS or iPadOS within 90 days. For more details, visit Apple MusicApple Music (Opens in a new window).

Beats products come with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. For an additional fee, you may purchase AppleCare+AppleCare+ (Opens in a new window) which extends your coverage and includes unlimited incidents of accidental damage protection, as well as 24/7 priority access to tech support from Apple experts.

Visit your Order ListingOrder Listing (Opens in a new window) page to check on your order status, track a shipment, return or cancel eligible items, and more. For more details on what your status means, check out Shopping HelpShopping Help (Opens in a new window).

Go to your Order ListingOrder Listing (Opens in a new window) page and select an item to see your order details. You may be able to edit the item if the status reads Order Placed or Processing. If you placed an order as a guest, you’ll need to make changes online.

If your item is in Processing, you can cancel it online before it ships. Go to your Order ListingOrder Listing (Opens in a new window) page and select an item to see your order details, then select Cancel Item.

For items shipped to a physical address, you'll receive a shipment notification email with your carrier information, and estimated delivery date and, if available, a tracking number. You can also view shipping information by selecting an item from your Order ListingOrder Listing (Opens in a new window) page. There you’ll see the most recent delivery estimates, as well as a Track Shipment link to detailed tracking information on the carrier’s website. If you ordered multiple items, you may have separate tracking information for each item. For more details on what to expect, visit Shopping HelpShopping Help (Opens in a new window).

If you’re not completely satisfied with your Beats purchase at Apple, you can return it within 14 days at Apple. For more details, visit Returns & RefundsReturns & Refunds (Opens in a new window).

Beats products can be purchased with Apple Gift CardsApple Gift Cards (Opens in a new window) at Apple.comApple.com (Opens in a new window) and Apple stores.

When you add a Beats product to bag, you will be redirected to Apple checkout. You can redeem an Apple gift card on a Beats purchase at checkout.

Apple Pay Later is no longer offering new loans for purchases with Apple Pay. Existing Apple Pay Later loans and purchases are not affected. For more details, see Apple Pay Later SupportApple Pay Later Support (Opens in a new window).